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Shipping and Warranty

Shipping

Shipping charges are £9.00 for orders under £120.

Free delivery for orders of £120 and over (excluding Scottish Highlands and Islands, Northern Ireland, Republic of Ireland, Isle of Man, Channel Isles, Isle of Wight and Scilly Isles).

Shipment to Scottish Highlands and Islands, Northern Ireland, Republic of Ireland, Isle of Man, Channel Isles, Isle of Wight and Scilly Isles is £18. Free delivery is also available to these areas on orders over £250.

Shipment to all other parts of Europe on request. Email: info@designeroutdoorlighting.co.uk

Orders are shipped within 3 days of an order being placed. We ship our orders via DPD and should be received by customer within 1-2 working days. To enquire about deliveries that are not received within this time frame please give us a call or send an email to info@designeroutdoorlighting. Please include your order number on any enquiries.

Once an order is out for delivery customers will be emailed a timeslot. Using DPD’s ‘follow my parcel system’ customers can check on the progress.

In the event that there are unavoidable delays prior to shipping we will advise promptly by email.


Warranty & Returns

Our lights come with a standard 2 year warranty subject to product.

Faulty products or incorrect items received can be returned under the terms of our returns policy.

Unwanted items or orders placed in error can be returned to us for a credit, and will only be accepted provided the item has not been used and the packaging is in as good as new condition.

We will refund postage based on a 2nd Class Recorded Delivery for a faulty item only.

Please ensure you enclose a covering letter detailing your Name, Order Reference Number, A postal receipt (if applicable to receive a postal refund), the issue(s) and the desired action i.e. replacement, credit or a refund. Please see our returns policy for more details.