We offer a comprehensive returns policy to you. Before you want to return goods, first please contact us to discuss the problem you are having at info@designeroutdoorlighting.co.uk. It is very important that you include your order number, payment information and contact information. Please be as clear as possible regarding your return instructions. Please gather the item(s) you wish to return, including all packaging and, if possible, the original shipping box. Refunds for the purchase price (does not include p&p) will be issued for products returned in perfect condition and in their original packaging. Please note that the returned goods are your responsibility until they reach us. We cannot be held responsible for any goods lost in transit to us. Designer Outdoor Lighting will only pay the postage price for any goods that need to be resent due to a fault on our behalf.
Returns later than the 30 days period do not qualify for the free returns policy.
